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Service & Salon Policy
At Privé, we want every visit to feel relaxed, comfortable, and thoughtfully cared for. These policies help us provide the best possible experience for every guest. Thank you for your understanding and cooperation.
We look forward to welcoming you and taking care of you at Privé.
Service Guarantee
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All services are non-refundable.
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Nail enhancements are covered by a 7-day complimentary repair guarantee for lifting or chipping. After 7 days, regular repair fees will apply.
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Regular polish is not covered under this guarantee.
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If you have any concerns about your nails, please let your technician know before leaving the salon so we can make it right.
Late Arrivals & Cancellations
We understand that plans can change. If you are running late or need to cancel your appointment, please call the salon as soon as possible.
Late arrivals may require us to shorten or adjust the service. Depending on our schedule, Privé reserves the right to decline the service and reschedule the appointment for another day to avoid delaying the next guest.
Health & Safety
For everyone’s comfort and safety, we may be unable to provide service if there are open wounds, infections, or contagious nail or skin conditions.
Please let your technician know before your service if you have diabetes, allergies, sensitivities, or any medical condition that may affect your appointment.
Respectful Salon Environment
We are committed to maintaining a welcoming and respectful space for our guests and team. Disrespectful, discriminatory, unsafe, or inappropriate behaviour will not be tolerated, and Privé reserves the right to refuse service when necessary.
Thank you for helping us keep Privé a calm, safe, and enjoyable space for everyone!
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